Interrail Reviews

excellent customer service, it worked out immediatly.

I used to travel many times with Interrail - bought within 10 minutes my PAPER !!!-ticket and no problems and great experience. However, Interrail chose to change to App-ticket only and it took me 40 minutes to purchase my pass and another 40 minutes to plan my first trip. If you can't provide a good, working app (and obviously, Interrail CAN`T), just stick with good old paper. This IS depressing... I understand all the people, still flying instead of taking a train...

Mansur And camilio made sure to fix my date if birth on my eurail pass one day before i left. Awesome service. Pretty seamless. Thank you eurail!

Got in touch with the customer service while thinking our global mobile passes would not work in all Baltic countries (not finding stations/connections in the app). Was replied by Lara and instructed the manual way of feeding routes in circa 10 minutes time from sending my message. Amazing service.

Interrail boosts that travellers can travel "anywhere in Europe" with the Interrail pass. However, the pass does not include reservations with the TGV or Thalys or any other international train. These come at a so-called "small extra fee" of 56 EUR pp. I bought an interrail pass, booked two trips and made all travel arrangements (hotel,...). When I try to make an seat reservation (in itself already a challenge) for one leg of the trip, it turns out the train is full. Why does interrail book tickets for a train that is full ? No client services available, only an annoying chatbot.

I booked my last day of my trip one day too early by mistake and discovered it the night before I had to leave. I then had no more days to travel but the support helped me the day after in the morning and gave me an extra travel day to actually complete my travel.

This is so misleading! After I bought my pass I wanted to buy seat reservations, but the prices are 4x higher then shown. So I thought I had to pay 88,- return but it wil be 346,-! This is SO MISLEADING!!!

My request to transfer the Interrail pass from one device to another quickly was addressed within a few hours and it all worked out. Great, quick service.

Contacted Interrail on a Sunday regarding a discrepancy in my partner's date of birth on her Interrail pass. Response was speedy and helpful and Abhishek was able to resolve the problem with the minimum of fuss. Excellent work!

Very helpful and speedy replies when i needed assistance , great app and buying procedure for the pass itself. Interail itself is great value other than spain where the reservation fees are ridiculous.

Terrible system, opaque and misleading. The limitations of outbound and inbound journeys not explained anywhere. The phone app is counter intuitive which adds to the misery. And, by the time you've added on seat reservation costs (making reservations is a nightmare), it becomes an expensive purchase.

We gave up after about 6 hours of trying (we're computer literate) and asked for a refund on the 1 month pass we had bought. They then have the nerve to pay back only 85% as well as taking a £10 admin charge. And, it's not easy to find out how to ask for a refund. Truly awful, STAY AWAY.

Finally, the whole rail system needs to work a shed load better and be more integrated and provide clear guidance and information than this AND be affordable if people are ever going to be persuaded to stop flying with all the damage that flights do to the environment.

Due to personal and studying problems, I asked to extend the validity of my pass and it was easily possible! I really appreciated that! Customer service replied me immediately!

Shows connections as available before purchase/ logged out, which then are not available once you purchase a eurorail pass.

Refund then won't give you back the full amount.

Do not buy this if you ever want to use high speed rail and rather waste your vacation in slow trains.

When you are going to book an interrail and search for available seats in trains, the interrail site will show that seats are still available. However, after buying your ticket, you can see that many of these tickets are gone. But not right away. In the left hand menu a trip will seem to be available, but when you click on it, it will show that no seats are available.
Interrail claims that this is a software error, but it is a software error that is quite convenient for them when trying to sell interrail tickets, and very inconvenient for people trying to plan their journey.

Only a few seats are reserved for pass holders, so seats get booked up even though there are seats on the train. I wasnt able to depart on the day I wanted. And on return I received a message from Eurostar saying they canceled my journey home, nothing from interrail. When trying to resedule that journey was impossible with the pass. The only option was to buy full price ticket. Even though I had a pass? Doesnt make sense i carnt get home when there are seats available on the train? Stupid system, not convenient and is better to buy single journey tickets. Contacted support, had no response. Still teying to figure out how to get home